fe999's Privacy Policy
Your personal information is fully protected with us. fe999 is always committed to safeguarding your privacy through SSL encryption and strict security protocols.
fe999 is a trusted online gaming platform for players in Bangladesh. We place the highest importance on the privacy of every individual who uses our services. This privacy policy explains how fe999 collects, stores, processes, and protects your personal information.
By using this website, you are agreeing to the terms of this privacy policy. Please read this policy carefully. If you have any questions, please contact our support team.
Table of Contents
- Types of Information Collected
- How Information Is Collected
- Purpose of Using Information
- Sharing Information with Third Parties
- Cookie Policy
- Data Storage and Security
- Your Rights
- Protection of Minors
- Policy Changes
- Contact
SSL Security
All your transactions and personal information are protected with 256-bit SSL encryption.
Data Privacy
Your personal information is never sold or transferred to third parties without your permission.
Your Control
You can request to correct or delete your data at any time.
1. Types of Collected Information
fe999 may collect the following types of information in order to provide you with its services:
1.1 Personal Identification Information
- Full name and date of birth
- Email address and mobile number
- Current and permanent address
- National ID card or passport details (for identity verification)
1.2 Financial Information
- Mobile banking account information (bKash, Nagad, Rocket, Upay)
- Deposit and withdrawal transaction history
- Account balance information
1.3 Technical Information
- IP address and device identification information
- Browser type and version
- Operating system information
- Date and time of platform access
- Information collected from cookies and web beacons
1.4 Gaming Activity Information
- Play history and preferences
- Bet amounts and results
- Bonus and promotion usage details
- Session duration
2. How Information Is Collected
fe999 collects your information in the following ways:
- Registration process: Information you provide directly when creating an account.
- During transactions: Financial information is automatically recorded when you make a deposit or withdrawal.
- While using the website: Information is automatically collected through cookies and tracking technologies.
- Customer support contact: When you get in touch via live chat or email.
- Identity verification: From documents submitted during account verification.
3. Purpose of Using Information
fe999 uses the collected information for the following purposes:
- Account management: To create, verify, and manage your account.
- Service delivery: To provide gaming services and facilitate deposits and withdrawals.
- Security assurance: To prevent fraud, money laundering, and unauthorized access.
- Customer support: To respond to your complaints and questions.
- Service improvement: To enhance the quality and usability of the platform.
- Responsible gaming: To identify unusual or harmful gaming behavior and provide assistance.
- Legal compliance: To comply with applicable laws and regulations.
- Communication: To send relevant service updates, promotional information, and important notices.
4. Sharing Information with Third Parties
fe999 does not sell your personal information for any commercial purpose. However, information may be shared on a limited basis in the following circumstances:
4.1 Payment Partners
Information required to complete transactions through bKash, Nagad, Rocket, and Upay is shared with these service providers. This information is used solely for transaction verification.
4.2 Technology Service Providers
Game software providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Microgaming, NetEnt, Ezugi, and others) receive the minimum information necessary to operate services effectively. These providers are governed by their own privacy policies.
4.3 Legal Obligations
In the case of a valid court order, a lawful request from a government authority, or a legal obligation, we will be required to provide the relevant information. In such cases, we will always provide only the minimum necessary information.
4.4 Business Transfers
In the event of a business merger or acquisition, user information may be transferred. In that case, the new authority will comply with this same privacy policy.
5. Cookie Policy
The fe999 website uses cookies. Cookies are small text files stored in your browser that improve the functionality of the site.
5.1 Types of Cookies
- Essential cookies: Essential for the core functionality of the site — login status, session management.
- Functional cookies: Used to remember your preferences and settings.
- Analytics cookies: Collect site usage statistics to help improve the service.
5.2 Cookie Control
You can disable or delete cookies by going into your browser settings. Please note that disabling certain cookies may cause some features of the site to not work properly.
6. Data Storage and Security
6.1 Security Measures
fe999 applies industry-leading security measures to protect your information:
- SSL/TLS encryption — all data transmissions are encrypted.
- Firewall and intrusion detection systems.
- Regular security audits and testing.
- Limited staff access — only authorized personnel can access sensitive information.
- Data stored in secure data centers.
6.2 Data Retention Period
We retain your information for as long as your account is active. Even after an account is closed, certain information may be retained for a specified period to meet legal obligations and resolve disputes. Information that is no longer needed is securely deleted.
6.3 Response to a Data Breach
In the event of a security breach, we will act quickly and notify affected users in a timely manner. Our incident response team is always ready to address any threat.
7. Your Rights
As a fe999 user, you have the following rights regarding your own information:
- Right to access information: You have the right to know what information we hold about you.
- Right to correction: If there is an error in your information, you can request that it be corrected.
- Right to deletion: In certain circumstances, you can request that your information be deleted.
- Right to restrict processing: In some cases, you can request that the processing of your information be restricted.
- Right to object: You can object to certain types of processing of your information.
- Data portability: You can request that your information be provided in a structured format.
- Withdrawal from marketing communications: You can request to stop receiving promotional communications at any time.
To exercise these rights, please contact our support team. We will process your request as quickly as possible.
8. Protection of Minors
fe999 is strictly for individuals aged 21 and above only. We are committed to preventing minors from creating accounts or using the platform.
- Age is verified at the time of registration.
- Identity documents are verified in cases of suspicion.
- Information belonging to minors is not knowingly collected.
- If an account belonging to a minor is identified, that account will be immediately closed and all associated information will be deleted.
9. Policy Changes
fe999 reserves the right to update this privacy policy at any time. If there are any significant changes to the policy, we will notify you in the following ways:
- By publishing a notice on the website.
- By sending a message to your registered email.
- Through a notification when you log in to the platform.
If you continue to use the platform after the updated policy takes effect, you will be considered to have agreed to the new policy. The latest version will always be available on this page.
10. Contact
For any questions, requests, or complaints regarding the privacy policy, please contact our support team:
Privacy Support
Our team is available 24/7 in Bengali and English — via live chat or email.
[email protected]We will try to process your privacy request as quickly as possible. We may ask for additional information if we need to verify your identity.